Usage cases of HarePoint HelpDesk for SharePoint

Are you ready for HelpDesk implementation?
February 11, 2019
There comes a time when you look at your mailbox and realize that you will never be able to go through all the messages and sort them out in order to even begin working with those requests. At this point you decide to set up a HelpDesk in your company and started a fascinating quest of selecting the right tool, convincing the financial department to spend some money, battling security department about selecting between On-Cloud or On-Premise solution.Continue reading
Reports Designer in HarePoint HelpDesk for SharePoint
July 23, 2018
This article overviews new reporting features in HarePoint HelpDesk for SharePoint 16.5 version. Reports designer, custom reports, reporting dashboard, permission management and all other improvements are presented here.Continue reading
Lösung für die Problembehandlung und Verarbeitung von Anfragen in SharePoint
July 21, 2016
1. Was ist ein System zur Problembehandlung und Verarbeitung von Anfragen? Dieser Artikel ist auf englisch verfügbar: SharePoint Issue Tracking solutions. Die IT-Infrastruktur von nahezu jedem modernen Unternehmen erfordert ein spezielles Umfeld, um Nutzeranfragen verfolgen und verwalten zu können. Solche Systeme werden primär in den Bereichen des technischen Supports oder bei der Fehlerverfolgung und -lösung … Continue reading "Lösung für die Problembehandlung und Verarbeitung von Anfragen in SharePoint"Continue reading
SharePoint Ticket System in 10 Minuten mit HarePoint HelpDesk
July 4, 2016
Einleitung Dieser Artikel ist auf englisch verfügbar: Trouble Ticket System with HarePoint HelpDesk. Details über die Installation und Konfiguration von HarePoint HelpDesk for Sharepoint können in der HelpDesk Dokumentation gefunden werden. Wenn Sie jedoch “hier und jetzt” ein System zum Erhalt und der Verarbeitung von Kundenanfragen benötigen, können Sie dieses innerhalb von 10 Minuten mit … Continue reading "SharePoint Ticket System in 10 Minuten mit HarePoint HelpDesk"Continue reading
Detailed overview of HarePoint HelpDesk for SharePoint
January 16, 2014
HarePoint HelpDesk is a ready-made customer support system for internet and intranet sites based on the SharePoint platform. This solution allows you to create an efficient system for processing incoming support requests. In this article you will see how you can easily deploy and use this solution.Continue reading
SharePoint Issue Tracking solutions
October 24, 2013
This article contains an overview of the SharePoint issue tracking process. The main article's subjects: a common definition of an issue tracking system, short analysis of SharePoint Issue Tracking List features and some remarks about HarePoint HelpDesk as issue tracker tool in SharePoint environment.Continue reading
Creating HarePoint HelpDesk custom request form with InfoPath Designer
April 11, 2013
In this article, you will see how you can easily customize HarePoint HelpDesk forms according to your needs using InfoPath Designer. Using InfoPath customized forms across sites within the same Site Collection is also described.Continue reading
Automation of HelpDesk request processing based on SharePoint declarative workflows
March 21, 2013
The main task of the technical support service is to ensure a permanent quality level of the services furnished. If the tech support load is relatively low, maintaining the service quality is easy. However, with the increasing load, as well as complicating structure of the service itself, problems of the process automation move to the forefront. In this article we will consider how the described SLA rules are handled by the HarePoint HelpDesk workflows.Continue reading
How to build a trouble ticket system on SharePoint in 10 minutes
November 24, 2012
Details about the installation and configuration of HarePoint HelpDesk can be found in the HarePoint HelpDesk documentation. However, if you need a system for receiving and processing customer requests "here and now", you can create it in 10 minutes with HarePoint HelpDesk, 5 of these minutes will be spent on the automatic installation of the product and 5 other will be spent on its configuration.Continue reading
How to use the HarePoint HelpDesk demo site: Basic Scenario
November 7, 2012
The article describes the basic step-by-step scenario of HarePoint HelpDesk Demo site usage. You can find the essential information: how to activate your personal demo site, set up admin and user accounts, create testing requests and so on.Continue reading