A new edition of HarePoint HelpDesk for SharePoint!

We would like to present a new edition of HarePoint Helpdesk for SharePoint - our ultimate solution for organizing a complete helpdesk system inside a SharePoint environment.

HarePoint HelpDesk creates an efficient support request processing system for companies of any size. Every company has its own support requirements, of course, and HarePoint has been working to make our HelpDesk flexible and effective in the broadest range of circumstances.

In early 2012, we released the Basic Edition of HarePoint HelpDesk for SharePoint. This solution is intended for SMBs with uncomplicated environments and modest support service requirements. The system is first of all a processor for user requests through an online support form with basic functionality (email notifications, customizable interface, elementary reporting, etc.). This edition of the product has been successful and our customers have found it to be efficient for the creation of a basic helpdesk system.

However, since the very beginning of product development, we have been building the next product in the line – Standard Edition. This is intended for larger companies and includes advanced features, one of the main ones being support of email-based request processing. The importance of this feature is clear: email messaging is a critical component of legacy infrastructure for many companies, making it the optimal way to receive user or customer requests in many cases.

Standard Edition of HarePoint HelpDesk for SharePoint offers seamless integration of a smart helpdesk system directly into your existing SharePoint environment. As mentioned above, there is email-based request processing and other great features such as answer template management, advanced reporting for technicians’ activity, and an SLA system. The full list of features can be viewed on the product edition comparison page.

The other great news: the retail price for Standard Edition of HarePoint HelpDesk starts from $2499.00 per WFE license, but we are glad to inform you about a special offer which will be active until February 1, 2013. Before then, the cost for a Standard Edition WFE license will only be $1699! Please contact our sales team with any questions regarding this offer or product licensing!

We believe that the newly released Standard Edition of HarePoint HelpDesk for SharePoint can provide much-needed assistance for any company that uses SharePoint portals for user and customer support, as well as maintenance!