Meet a new version of HarePoint HelpDesk for SharePoint!

We would like to present a new version of HarePoint HelpDesk - the solution for SharePoint that allows you to run an intelligent and efficient ticketing system on SharePoint 2019-2010 sites. Let take a look at the list of the main new features and improvements presented in the new version of the product:

• You can create personal set of request views in the left pane now. This feature allows you to get handy, fast and personalized access to the required groups of requests:
  
  



• Insert images into the request body by adding image file or drag-n-drop. This allows you to illustrate your answers easily; add any corporate identity or disclaimers:
  
  



• Useful UI improvement - filtered columns in the Request dashboard are highlighted now:
  
  



• Select multiple files to attach them to the message reply:
  
  



• New column with the number of tasks assigned to the ticket is added and can be displayed in the dashboard:
  
  



• Technicians can skip notifications about his own responses now:
  
  

The complete list of presented changes and fixes can be reviewed on the product's Version History page.

You are welcome to update the product on the HarePoint HelpDesk for SharePoint homepage.